Hotel General Terms and Policies

Hotel Rules and Regulations

• No pets are allowed in the Hotel

• Smoking is only permitted in designated smoking areas and / or balconies (after closing the door)

• Courtesy is expected at all times in common areas: First come first served; Give priority to pregnant women, people with disabilities, and the elderly; Do not shout or make noise; Avoid disrespectful behaviors such as putting your feet on the chairs; Manage your children in public areas.

• Please return the room key cards to the Receptionist up on check out

• It is advised that valuables are kept in in-room safes or kept secure at Reception. The Hotel shall not be held legally responsible for any personal valuable that is lost, damaged or stolen in case Guests do not comply with the regulations.

• Cooking is strictly prohibited in guest rooms. Electrical devices must be used for their intended purposes.

• Bringing illegal substances, weapons, chemicals or explosives into hotel premises is strictly forbidden at all times.

• Illegal activities including gambling, prostitution or substance abuse are strictly prohibited in the Hotel.

• Kindly inform the Hotel in case guests have outside visitors. If guests wish the visitor to stay overnight in the room, please contact and register at Reception to pay the room fee according to the regulations of the Hotel.

   

Room Capacity:

Standard room occupants included in room rate:

Maximum number of extra bed in each room is one (01)

Maximum one child under 12 years old can stay in room occupied by parents, using existing bed

Booking Policy:

• Rates are quoted in Vietnam Dong and subject to service charge and prevailing tax including breakfast for standard room occupants in each room type (Please refer to Room Capacity for details).

• Payment is made by Vietnam dong (VND) or in foreign currency shall be at prevailing official exchange Hotel’s rates, issued by Senna Hue Hotel at the date of payment and will be accepted Cash, Credit Card or bank transfer

• Reservations should not be considered as confirmed until guests receives confirmation from the Hotel. Telephone availability checks are not considered as a commitment for the reservation.

• Room preference (kind of bed, non smoking, etc) can be request upon reservation. However, it is subject to availability and confirmed by reservationist.

• "Extras" (telephone, laundry, mini bar, etc.) and other additional services consumed and/or ordered at the Hotel, must be paid directly by the customer at the Hotel upon departure.

• To request a reservation for group from 10 rooms and over, please contact Sales department email at sales@sennahue.com or sales1@sennahue.com for social event, wedding, meeting and function.

   

Check-in & Check-out Policy

Check-in time is 02:00 PM. Early check-in is subject to availability, the additional charge may apply for any early check-in before 02:00pm.

Check-out time is 12:00 PM (noon). A half day rate will be charged for any check-out after 12:00 noon and a full night’s charge will apply for check-out after 18:00pm.

Children & Extra bed Policy

• Maximum one child under 12 years old can stay in room occupied by parents, using existing bed.

• Children under 06 years old stay for free, using existing bed.

• Children from 06 to 11 years old is required breakfast surcharge at 190,000 VND/day, using existing bed.

• Children from 12 years old are considered as adult and extra bed is required including breakfast.

• Surcharge for extra bed is at 600,000 VND/night, maximum one extra bed in each room.

• Surcharge is not included in the room price and required to settle directly at hotel. Please contact hotel reservation for further information.

Cancellation Policy

For Standard rate:

• Cancellation made before 14 days prior to arrival will be free of charge.

• Cancellation made between 14 days to 05 days prior to arrival will incur 50% room charge for length of stay.

• Cancellation made less than 05 days prior to arrival will incur full charge for length of stay.

For Hot Deal rate:

• At the time booking is made, booking cancellation at anytime is not accepted.

• No show of all bookings will incur full charge for length of stay.

Deposit Policy

• All reservation must be guaranteed with a major card at the time of making booking.

• For the Standard rate booking, in order to secure the reservation, guest is required to pay to hotel a 100% deposit of total estimated revenue before the guest arrival at least 14 days.

• For Hot Deal booking, guest is required to pay to hotel a 100% deposit of total estimated revenue at the time of receving hotel booking confirmation.

• Hotel reserves absolute right to release all rooms not so guaranteed by payment of deposits within the time limit stated.

Force Majeure

In case for any Force Majeure (shall mean any objective circumstance which is unforeseeable and unavoidable, including but not limited to strike, acts, regulations or orders of governmental authorities, civil disorder, war, fire, flood, other emergency conditions, or any delay in necessary and essential repairs of the Hotel), it is impossible for the Hotel to perform its obligations hereunder, hotel will not be liable for any losses, damages, costs, expenses… that beyond our control.

Please contact our Reservation Department at reservation@sennahue.com for further information.